Welcome to theWave Support Center
Whether you’re looking to clear a tricky error code on your hot tub, need a hand with your first SUP inflation, or want to master your water chemistry, we’ve got you covered. This hub is designed to give you quick, jargon-free solutions so you can spend less time troubleshooting and more time enjoying the water.
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Knowledge Base
Explore our comprehensive knowledge base for expert advice on water maintenance, technical troubleshooting, and product care. From chemical guides to warranty details, everything you need to enjoy your Wave experience is right here.
Shop with confidence using the Wave Spas Warranty, offering up to 2 years of protection for your hot tub heater and 12 months for the liner. Our comprehensive guide explains coverage for both integrated and external heaters, accessory warranties, and our simple online claim process. Whether you purchased directly or through an official UK retailer, learn how we support your relaxation with expert troubleshooting and prompt manufacturing fault replacements.
Is your Wave Spa leaking water? This helpful troubleshooting guide provides step-by-step instructions to identify and fix common drips, specifically focusing on the dual inlet pipe connections. Learn how to safely check, align, and tighten your spa's connectors and Jubilee clips to resolve leaks during setup and ensure a water-tight seal for your inflatable or foam hot tub.
Bubble Jet System Not Operating
Are your Wave Spa bubble jets not working or stopping unexpectedly? This guide explains the built-in safety cooling cycles of your hot tub's air pump and provides a simple step-by-step reset process. Learn how to troubleshoot your bubble jet system, understand normal run times, and get your spa's massage system back up and running in minutes.
Is your Wave Spa not heating? Use our troubleshooting guide to fix common heating system issues with a quick reset. Learn why dirty filters are the main cause of temperature drops, how to safely restart your heater using the boiling water method, and what to expect for normal heating times.
Filtering System Problems (Noise or No Operation)
Is your Wave Spa filter making a rattling noise or not running? This troubleshooting guide helps you fix common water circulation issues. Learn how to check water levels, inspect filter cartridges for debris, and use the boiling water method to clear pipe blockages and restore smooth operation.
Spa Liner Leaks (Air Loss or Punctures)
Is your Wave Spa losing air? This guide provides step-by-step instructions to find and fix liner leaks or punctures. Learn how to use the soapy water test to locate leaks and discover the best methods for applying repair patches or claiming a warranty replacement for your hot tub liner.
Water Dripping from Around the Heater
Is water dripping from your Wave Spa heater unit or connectors? Use this troubleshooting guide to identify common causes of hot tub leaks. Learn how to tighten filter inlets, check inflation valve caps, and inspect internal air blower connectors to keep your spa dry and running efficiently.
Water Not Clean or water is Cloudy
Is your hot tub water looking murky or smelling unpleasant? This guide explains how to fix cloudy spa water through effective filtration and chemical balancing. Learn how to inspect filters, adjust run times, and maintain crystal-clear water for your Wave Spa with our easy maintenance tips.
Seeing an FC code on your Wave Spa controller? Don't worry—it’s not a technical error, but a friendly reminder to check or change your filter. Learn how to clear the FC message, reset your spa's power, and maintain your filter system with our quick step-by-step troubleshooting guide.