• UK Shipping (Foam & Inflatable Spas)

  • Free next-day tracked delivery via DPD.

  • Saturday delivery is available for an extra £9.99.

  • Allow 2 days for deliveries to the Highlands.

• UK Shipping (Accessories & Chemicals)

  • Orders over £50 receive free shipping via Royal Mail.

  • Orders under £50 have a £4.99 delivery fee.

• USA Shipping (Foam & Inflatable Spas)

  • Free FedEx Delivery with a 3-5 business day transit time.

• USA Shipping (All Other Orders)

  • Orders over $50 receive free shipping (3-5 days) via FedEx.

  • Orders $49.99 and under are charged $10 (3-5 days) via USPS.

• EU Shipping (All Orders)

  • Orders 150€ and over qualify for free 1-3 day shipping via DHL.

  • Orders under 150€ have a shipping charge of 9.99€ (1-3 days) via DHL.

Courier contact numbers

Your dispatch email names the courier and gives your tracking number. If you need to speak to the courier about a delivery, these are their customer service lines. For returns, refunds or anything about your order, please contact us first and we will arrange it for you.

• UK

  • DPD: 0121 275 0500 (Mon-Fri 8am-6:30pm, Sat 8am-4pm, Sun 9am-3pm, excluding bank holidays)

  • Royal Mail: 03457 740 740 (Mon-Fri 8am-6:30pm, Sat 8am-3pm, Sun 9am-2pm)

  • Parcelforce: 03457 740 740 (Mon-Fri 8am-6:30pm, Sat 8am-12:30pm, excluding bank holidays)

  • Evri: 0330 808 5456 (advisors Mon-Fri 8am-4pm, Sat 8am-2pm)

  • UPS: 03457 877 877 (Mon-Fri 8am-8pm, Sat 8am-5pm)

  • DHL Express: 0344 248 0012

  • DHL eCommerce UK: 024 7693 7770

  • FedEx UK: no public phone line. Use Ask FedEx online support.

• USA

  • FedEx: 1-800-463-3339

  • USPS: 1-800-275-8777