Heating System Not Operating

What you might notice

• Water isn’t heating

• Temperature rises very slowly

• Heater turns off unexpectedly

We are really sorry to hear your spa isn’t heating as expected, we recommend trying a quick reset that often gets things running again.
 
Please follow these steps:
 

1. Switch off the spa using the remote control.
2. Then turn it off at the plug.
3. Unscrew and remove the filters caps
4. Make sure your spa is above the min line of water
5. Please pour boiling water from a kettle or pan near the filter inlet (the grey circle) closest to the heater, you can pour it on top of the water
6. Switch the spa back on at the plug.
7. Using the remote, turn the heaters and filters back on.

Once everything is running again, please leave the spa for two hour's, then check to see if the temperature has started to rise. This process usually restarts the heating system.

Good to know

• Heating is gradual — this is normal maybe even 1-2'c an hour

• Dirty filters are the number one cause of heating issues
   
  If the temperature still doesn’t increase, please let us know by emailing support@wavesupport.com we’ll be happy to help you further.
   
  Thank you, and we’re here if you need anything!