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Wave Support Center

Whether you’re looking to clear a tricky error code on your hot tub, need a hand with your first SUP inflation, or want to master your water chemistry, we’ve got you covered. This hub is designed to give you quick, jargon-free solutions so you can spend less time troubleshooting and more time enjoying the water.

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Knowledge Base

Explore our comprehensive knowledge base for expert advice on water maintenance, technical troubleshooting, and product care. From chemical guides to warranty details, everything you need to enjoy your Wave experience is right here.

WiFi Setup & Feature Troubleshooting: The "Smart Spa" Guide

WiFi Setup & Feature Troubleshooting: The "Smart Spa" Guide

Ever dreamed of turning on your hot tub heater while you're still stuck at the office, so it’s a perfect 40°C the moment you walk through the door? With the Wave Smart App, your phone becomes the ultimate remote control. But teaching your tub to talk to the internet isn't always plug-and-play. From WiFi 'dead zones' to the 2.4GHz trick, we’re showing you how to master your smart spa.

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Covers, Liners & Insulation: Protecting Your Investment

Covers, Liners & Insulation: Protecting Your Investment

Want to keep your electricity bill down while keeping your water piping hot? It all comes down to what’s on top—and underneath—your tub. From mastering the 'double-cover' technique to patching up those pesky pinhole leaks, we’re sharing the ultimate guide to maintaining your spa’s armor. Because a well-protected spa isn't just a cleaner spa; it’s a cheaper one to run.

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Heaters & Temperature Troubleshooting: Getting the Most From Your Soak

Heaters & Temperature Troubleshooting: Getting the Most From Your Soak

There is nothing quite as disappointing as stepping into a hot tub only to find the water is lukewarm. If your Wave Spa heater is struggling to reach that perfect 40°C, the fix is often simpler than you think. From clearing airlocks to the 'filter-free' diagnostic test, we’re diving into everything you need to know to get the heat back into your soak.

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The Ultimate Guide to Wave Spa Filter Maintenance & Water Care

The Ultimate Guide to Wave Spa Filter Maintenance & Water Care

Is your Wave Spa water looking a little cloudy, or have you seen the dreaded 'FC' code on your display? Don't panic! Proper filter maintenance is the secret to a long-lasting hot tub and a crystal-clear soak. In this guide, we break down exactly how to clean your cartridges, when to swap them out, and how to troubleshoot common filtration issues in under five minutes.

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Chemical Guide

Chemical Guide

Master your water maintenance with the Wave Spas Hot Tub Chemical Guide. Learn how to keep your inflatable spa sparkling clean with our step-by-step instructions on using chlorine granules, pH adjusters, and alkalinity increasers. From preventing algae growth to removing foam and using 3-in-1 test strips, this comprehensive guide provides all the essential tips and safety information you need for a safe, hygienic, and relaxing soak every time.

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Spa Leaking water

Spa Leaking water

Is your Wave Spa leaking water? This helpful troubleshooting guide provides step-by-step instructions to identify and fix common drips, specifically focusing on the dual inlet pipe connections. Learn how to safely check, align, and tighten your spa's connectors and Jubilee clips to resolve leaks during setup and ensure a water-tight seal for your inflatable or foam hot tub.

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Bubble Jet System Not Operating

Bubble Jet System Not Operating

Are your Wave Spa bubble jets not working or stopping unexpectedly? This guide explains the built-in safety cooling cycles of your hot tub's air pump and provides a simple step-by-step reset process. Learn how to troubleshoot your bubble jet system, understand normal run times, and get your spa's massage system back up and running in minutes.

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Heating System Not Operating

Heating System Not Operating

Is your Wave Spa not heating? Use our troubleshooting guide to fix common heating system issues with a quick reset. Learn why dirty filters are the main cause of temperature drops, how to safely restart your heater using the boiling water method, and what to expect for normal heating times.

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Filtering System Problems (Noise or No Operation)

Filtering System Problems (Noise or No Operation)

Is your Wave Spa filter making a rattling noise or not running? This troubleshooting guide helps you fix common water circulation issues. Learn how to check water levels, inspect filter cartridges for debris, and use the boiling water method to clear pipe blockages and restore smooth operation.

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