Welcome to theWave Support Centre
From mastering the art of water care to seamless SUP inflation, our goal is to ensure your experience is nothing short of restorative. Browse our jargon-free guides and expert tips - curated to help you maintain your oasis and get back to the water faster.
Knowledge Base
Explore our comprehensive knowledge base for expert advice on water maintenance, technical troubleshooting, and product care. From chemical guides to warranty details, everything you need to enjoy your Wave experience is right here.
WiFi Setup & Feature Troubleshooting: The "Smart Spa" Guide
Ever dreamed of turning on your hot tub heater while you're still stuck at the office, so it’s a perfect 40°C the moment you walk through the door? With the Wave Smart App, your phone becomes the ultimate remote control. But teaching your tub to talk to the internet isn't always plug-and-play. From WiFi 'dead zones' to the 2.4GHz trick, we’re showing you how to master your smart spa.
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Covers, Liners & Insulation: Protecting Your Investment
Want to keep your electricity bill down while keeping your water piping hot? It all comes down to what’s on top—and underneath—your tub. From mastering the 'double-cover' technique to patching up those pesky pinhole leaks, we’re sharing the ultimate guide to maintaining your spa’s armor. Because a well-protected spa isn't just a cleaner spa; it’s a cheaper one to run.
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Heaters & Temperature Troubleshooting: Getting the Most From Your Soak
There is nothing quite as disappointing as stepping into a hot tub only to find the water is lukewarm. If your Wave Spa heater is struggling to reach that perfect 40°C, the fix is often simpler than you think. From clearing airlocks to the 'filter-free' diagnostic test, we’re diving into everything you need to know to get the heat back into your soak.
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The Ultimate Guide to Wave Spa Filter Maintenance & Water Care
Is your Wave Spa water looking a little cloudy, or have you seen the dreaded 'FC' code on your display? Don't panic! Proper filter maintenance is the secret to a long-lasting hot tub and a crystal-clear soak. In this guide, we break down exactly how to clean your cartridges, when to swap them out, and how to troubleshoot common filtration issues in under five minutes.
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Master your water maintenance with the Wave Spas Hot Tub Chemical Guide. Learn how to keep your inflatable spa sparkling clean with our step-by-step instructions on using chlorine granules, pH adjusters, and alkalinity increasers. From preventing algae growth to removing foam and using 3-in-1 test strips, this comprehensive guide provides all the essential tips and safety information you need for a safe, hygienic, and relaxing soak every time.
Is your Wave Spa leaking water? This helpful troubleshooting guide provides step-by-step instructions to identify and fix common drips, specifically focusing on the dual inlet pipe connections. Learn how to safely check, align, and tighten your spa's connectors and Jubilee clips to resolve leaks during setup and ensure a water-tight seal for your inflatable or foam hot tub.
Bubble Jet System Not Operating
Are your Wave Spa bubble jets not working or stopping unexpectedly? This guide explains the built-in safety cooling cycles of your hot tub's air pump and provides a simple step-by-step reset process. Learn how to troubleshoot your bubble jet system, understand normal run times, and get your spa's massage system back up and running in minutes.
Is your Wave Spa not heating? Use our troubleshooting guide to fix common heating system issues with a quick reset. Learn why dirty filters are the main cause of temperature drops, how to safely restart your heater using the boiling water method, and what to expect for normal heating times.
Filtering System Problems (Noise or No Operation)
Is your Wave Spa filter making a rattling noise or not running? This troubleshooting guide helps you fix common water circulation issues. Learn how to check water levels, inspect filter cartridges for debris, and use the boiling water method to clear pipe blockages and restore smooth operation.
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Got a Question? We’re here to help.
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