Spa Leaking water

What you might notice

• Water leaking from the spa shortly after setup

• Damp patches around the base of the spa

• Drips near the pipe connections

• Spa only leaking water to level with the filter inlets

Most common reason

This is almost always caused by the dual inlet pipe not being fully tightened during installation.

Step-by-step: What to do

1. Turn off and unplug the spa for safety.

2. Locate the dual inlet pipe, this is connected to the side of the heater. Normally, it is on the same side of the heater as the 2nd filter is away from the heater. Inflatables you will have to flip the spa to see this down the side of the heater. On Foams, you will have to unzip the liner and expose the heater.

3. Check that the pipe is straight and correctly aligned.

4. Tighten the connector by hand first, then gently tighten using A screwdriver to tighten the Jubilee clip (the metal part in this picture.

5. Make sure the rubber washer inside the connector is seated flat.

6. Dry the area completely.

7. Refill the spa (if drained), plug it back in, and observe for a few minutes.

Helpful tips

• Do not overtighten — firm is enough

• Leaks during first setup are very common and usually quick to fix

Still leaking?

If water continues to leak after following the steps above, please contact support@waveglobal.com with:

• Clear photos or a short video of the leak

• Your order number