New Spa Leaking? How to Fix Setup Drips & Pipe Connections

This is almost always caused by the dual inlet pipe not being fully tightened during installation.

Turn off and unplug the spa for safety.
Locate the dual inlet pipe — this is connected to the side of the heater. Normally, it is on the same side of the heater as the 2nd filter is away from the heater. Inflatables: you will have to flip the spa to see this down the side of the heater. On Foams: you will have to unzip the liner and expose the heater.
Check that the pipe is straight and correctly aligned.
Tighten the connector by hand first, then gently tighten using a screwdriver to tighten the Jubilee clip (the metal clamp shown in the picture above).
Make sure the rubber washer inside the connector is seated flat.
Dry the area completely.
Refill the spa (if drained), plug it back in, and observe for a few minutes.

If tightening the dual inlet pipe doesn't resolve the issue, there are a few other areas worth checking:

Filter housing caps: Make sure both filter caps are screwed in firmly and that the rubber O-rings inside are in place and undamaged. A missing or pinched O-ring is a common cause of leaks at the filter inlets.
Drain valve: Check the drain plug at the base of the spa. Ensure it is fully closed and the rubber seal is intact. Even a slightly loose drain plug can cause a slow drip.
Inflatable liner puncture (inflatable models): If water is seeping through the outer wall rather than from a connection point, the inner liner may have a small puncture. Inflate the spa without water and listen or feel for escaping air to help locate the spot.
Foam shell seams (foam models): Inspect the seams and any access panels on the foam shell for signs of moisture. If the shell itself appears damp, contact our support team as this may require a replacement part.

Pinpointing the source of a leak saves time. Here's a quick way to narrow it down:

Dry the entire exterior of the spa thoroughly with a towel.
Fill the spa to its normal water level and leave it for 15–20 minutes without running the pump.
Check each connection point, filter cap, and the drain plug individually for fresh moisture.
If the water level drops only to the height of the filter inlets and then stops, the leak is almost certainly at the filter housing rather than the liner or base.
If the water level continues to drop below the filter inlets, the liner or a lower connection is more likely the cause.

Always check all connections and filter caps after your first fill and again after any water change.
Inspect rubber washers and O-rings at the start of each season — they can dry out or crack over winter storage.
When storing your spa, drain it fully and leave filter caps loosely in place to allow airflow and prevent seal compression.
Avoid using sharp tools near the spa body or liner when cleaning.

If water continues to leak after following the steps above, please use the chat widget at the bottom of the page and have the following ready:

Spa Leaking water