Welcome to theWave Support Centre
From mastering the art of water care to seamless SUP inflation, our goal is to ensure your experience is nothing short of restorative. Browse our jargon-free guides and expert tips - curated to help you maintain your oasis and get back to the water faster.
Knowledge Base
Explore our comprehensive knowledge base for expert advice on water maintenance, technical troubleshooting, and product care. From chemical guides to warranty details, everything you need to enjoy your Wave experience is right here.
Seeing an FC code on your Wave Spa controller? Don't worry—it’s not a technical error, but a friendly reminder to check or change your filter. Learn how to clear the FC message, reset your spa's power, and maintain your filter system with our quick step-by-step troubleshooting guide.
Is your Wave Spa displaying the SL error code? This code typically indicates a blocked or dirty filter or a low ambient temperature causing the heater to stall. Learn how to troubleshoot the SL message, clean your filter system, and get your hot tub back to its optimal temperature with our easy-to-follow guide.
Seeing an HL error code on your spa's control panel? Don't panic, this high-temperature warning is a common safety trigger, often caused by simply unplugging the unit while it’s still in heating mode. In this quick guide, we break down exactly why this happens and provide a step-by-step reset procedure to get your water back to the perfect temperature. From cleaning your hair guards to the proper "power-down" sequence, learn how to clear the code and prevent it from returning so you can get back to relaxing.
Got a Question? We’re here to help.
Get instant guidance 24/7 through our virtual assistant, or reach out to our team of experts for more tailored support. Whether it's a quick fix or a deep dive into our award winning Waveflow systems, we'll get you back to relaxing in no time.