Wave Spas FAQ's
FREQUENTLY ASKED QUESTIONS
FAQ | Solution | |
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Where is my filter and filter housing? |
The filter and filter housing are stored inside the heater unit/pump. There is a clip below the three black connectors that you undo and they are stored in there. | |
How long is the warranty on my spa? |
The hot tub liner which is the body of the spa has a 6-month warranty and the heater unit/ pump has 12 months. | |
Can I use my spa all year round? |
Yes! As Wave inflatable hot tubs are portable, you can definitely use your spa all year round. Our soft hot tubs can sit comfortably outdoors in most weather conditions. However, to ensure your liner has a longer life span, we recommend moving your hot tub indoors when temperatures drop lower than 0°c. | |
Which filter do I need? |
Wave has 2020 onwards filters which are the latest model filters for all Wave hot tubs purchased from 2020. The pre-2020 filters are for our older model hot tubs and will not be compatible with any hot tubs purchased 2020 onwards. | |
How does the filter fit? |
Place the filter cartridge inside the filter housing, which will be stored inside your heater unit. Screw on the filter housing to the bottom inlet/outlet, there should be a 1-2cm gap between the filter and the liner. | |
Is it normal that the bubbles have stopped? |
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Can the spa be used indoors and outdoors? | Yes, it can be used indoors as well as outdoors. Please note that great care should be taken when using the product indoors in the event of accidents and the potential damage to carpet and furnishings the supplier will not be liable for any loss or damage caused by using the product indoors. | |
What is the best surface/place for my hot tub? | A smooth, flat and even surface that will be able to support the hot tub once filled with water and the people who will be occupying the hot tub. Whilst the Spa appears to be relatively light when inflated it becomes cumbersome when filled with water. A 4-person hot tub weighs more than 800kg and a 6-person hot tub weighs more than 1 tonne. It is important to have a professionally fitted socket/outdoor socket that is in close proximity to the socket your hot tub will be plugged into. You also have to consider the surroundings of where you will set the hot tub up, it is always good to note where you will drain the hot tub, do you have a point of access for water to drain. |
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Can I leave my heater unit outside when it is raining? |
You should only plug your heater unit into a power outlet designed for outdoor use. Do not use any form of electrical extension leads/cords as it may not be rated to the amp requirement. Although the hot tub can be left outdoors, we advised that during extreme weather conditions the hot tub be kept in a safe area to protect it from any weather damage.
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How often do you need to change the filter? |
The filter should be changed regularly to maintain water clarity. However, this depends on how often the hot tub is used and how dirty the water has become. The duration of your spa filter is dictated by the time your heat/filter functions are applied. We recommend that you change your hot tub filter every 150 hours. The filter should be changed every 2 weeks for weekend usage only (Fri – Sun). You may clean your filter under the cold water tap from time to time. We do not recommend constant rotation and filter cleaning with hoses or jet washing due to water degradation and possible damage to the paper folds inside the filter. The most important elements regarding the ongoing maintenance of your spa are your filter and chemical use.
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How long does filling the hot tub take? |
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How do you empty the Hot Tub and how long does it take? |
1. Remove the plug from the electrical mains.
2. Make sure the spa floor drainage plug is in place.
3. Open the water outlet at the spa's outer wall.
4. Pull out the plastic plug in the spa floor from the outlet and the water will flow out.
5. If there is no water in the spa and you need to drain the water in the air pipeline simply press the bubble function for 30 seconds.
6. Remove the inflation hose when drainage is complete and replace the drainage cap.
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What if I puncture my spa?/My liner has split, what do I do? |
In the unfortunate events where you puncture your liner, all our inflatable hot tubs come with waterproof PVC repair patches.
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Can the heater and bubbles be used simultaneously? |
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Do Wave Spas have child lock features? |
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Is the cover water-resistant? |
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How do I apply a patch for repair? |
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How do I pack my spa and store it? |
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Can you use an extension lead with the Spa? |
Under no condition should an extension lead/cable be used to power the spa. |
E1 Code |
This means that there is an issue with the temperature control sensor. Contact Customer Services for further troubleshooting steps. |
E3/E6 Code |
An E3/E6 error code suggests an issue with the water temperature indicator resulting in the water not heating properly. Read through our blog on how to solve an E3/E6 error message here. |
E4 Code |
When you see this code flashing on your control panel this would be an alert that the heating unit is too cold to turn on, it could due to a drop in temperature. All you have to do is disconnect your heater unit and place it in a warm area for a few minutes. |
E5 Code
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This error message suggests that there could be a problem with the temperature indicator. You need to follow basic troubleshooting, contact Customer Services if troubleshooting does not clear this message. |
Basic Troubleshooting |
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