Careers, Open Positions
Wave Global is founded upon the principle of providing affordable and innovative leisure products. We currently operate in the United Kingdom, United States and the European Union and are excited about expanding into new markets around the globe.
Please scroll through the tabs of open positions across our departments we are currently hiring for in the Wave HQ office based in Newcastle, United Kingdom.
Customer Service Advisor
Job Title: Customer Service Advisor
Company: Wave
Location: Newcastle City Centre Office
Contract Type: Full-time / Part-time
Pay: Competitive Salary + Bonus Scheme
Start Date: Immediate
About Us:
A company committed to pushing boundaries, constantly enhancing the Wave brand, products, and services.
Driven by non-stop innovation and dedication to product development with a long-term goal to lead globally in the Spa and Watersports industry. We're looking for enthusiastic individuals to join our Customer Service Team with opportunities to grow within our company.
We pride ourselves on providing an exceptional customer experience to both B2C e-commerce customers and B2B trade clients across the UK and internationally. This is not your typical call centre role; we focus on offering creative solutions and personalised support.
What You’ll Do:
- Work Hours: 40 hours per week (part time is available), with weekend and late shifts availability.
- Overtime: Overtime opportunities during peak sales periods.
- Customer Service: Engage with international customers, addressing their queries via email and social media, and guiding them to solve problems independently.
- Product Knowledge: Gain an in-depth understanding of the Wave brand and its products to provide tailored advice and upsell where
appropriate. - Complex Queries: Handle detailed and sometimes challenging customer issues, ensuring they are resolved through thoughtful and thorough responses.
- Collaborative Support: While your primary role will be in customer service, you may be called on to assist in logistics, marketing, or other areas of the business during busy times.
Key Responsibilities:
- Managing customer inquiries through email, telephone, live chat and social media platforms.
- Handling administrative tasks such as refunds, returns, and customer retention efforts.
- Supporting the workflow for production by coordinating with other teams.
- Providing top-tier service to ensure customer satisfaction and loyalty.
- Upselling and advising customers on products that meet their needs.
- Collaborating with the marketing and operations teams during peak times.
What You’ll Need:
- Experience: A minimum of 2-3 years in customer service, preferably in a fast-paced environment.
- Skills: Excellent verbal and written communication skills, strong IT proficiency, and the ability to manage workloads efficiently.
- Work Ethic: A strong work ethic paired with a positive and fun-loving attitude. We foster a friendly, positive, and team-oriented atmosphere, and we expect the same from you.
- Customer Focus: A passion for helping customers and a desire to go the extra mile to ensure satisfaction.
- Teamwork: A willingness to assist other departments when needed, as we view ourselves as a single, cohesive unit.
- Creativity and Initiative: As a growing brand, we value innovative ideas and input from all team members.
- Love for Dogs: Our office sometimes has dogs on-site, so a tolerance (or love!) for pets is a plus.
What We Offer:
- A city-centre office location, surrounded by bars, restaurants, and independent cafés.
- Opportunities for career progression within our rapidly growing company.
- A chance to be part of a young, creative, and supportive team.
Why Wave Spas?
Join a fun, energetic, and growing company where your ideas matter, your contributions are valued, and
your career can take off. Whether you're looking to build your skills in customer service or branch out into other areas of our company, Wave offers the perfect opportunity.
Ready to dive into your next adventure?
Apply today, recruitment@waveglobal.com and tell us why you’d be the perfect fit for the Wave Family
Job Title: Customer Service Advisor
Company: Wave
Location: Newcastle City Centre Office
Contract Type: Full-time / Part-time
Pay: Competitive Salary + Bonus Scheme
Start Date: Immediate
About Us:
A company committed to pushing boundaries, constantly enhancing the Wave brand, products, and services.
Driven by non-stop innovation and dedication to product development with a long-term goal to lead globally in the Spa and Watersports industry. We're looking for enthusiastic individuals to join our Customer Service Team with opportunities to grow within our company.
We pride ourselves on providing an exceptional customer experience to both B2C e-commerce customers and B2B trade clients across the UK and internationally. This is not your typical call centre role; we focus on offering creative solutions and personalised support.
What You’ll Do:
- Work Hours: 40 hours per week (part time is available), with weekend and late shifts availability.
- Overtime: Overtime opportunities during peak sales periods.
- Customer Service: Engage with international customers, addressing their queries via email and social media, and guiding them to solve problems independently.
- Product Knowledge: Gain an in-depth understanding of the Wave brand and its products to provide tailored advice and upsell where
appropriate. - Complex Queries: Handle detailed and sometimes challenging customer issues, ensuring they are resolved through thoughtful and thorough responses.
- Collaborative Support: While your primary role will be in customer service, you may be called on to assist in logistics, marketing, or other areas of the business during busy times.
Key Responsibilities:
- Managing customer inquiries through email, telephone, live chat and social media platforms.
- Handling administrative tasks such as refunds, returns, and customer retention efforts.
- Supporting the workflow for production by coordinating with other teams.
- Providing top-tier service to ensure customer satisfaction and loyalty.
- Upselling and advising customers on products that meet their needs.
- Collaborating with the marketing and operations teams during peak times.
What You’ll Need:
- Experience: A minimum of 2-3 years in customer service, preferably in a fast-paced environment.
- Skills: Excellent verbal and written communication skills, strong IT proficiency, and the ability to manage workloads efficiently.
- Work Ethic: A strong work ethic paired with a positive and fun-loving attitude. We foster a friendly, positive, and team-oriented atmosphere, and we expect the same from you.
- Customer Focus: A passion for helping customers and a desire to go the extra mile to ensure satisfaction.
- Teamwork: A willingness to assist other departments when needed, as we view ourselves as a single, cohesive unit.
- Creativity and Initiative: As a growing brand, we value innovative ideas and input from all team members.
- Love for Dogs: Our office sometimes has dogs on-site, so a tolerance (or love!) for pets is a plus.
What We Offer:
- A city-centre office location, surrounded by bars, restaurants, and independent cafés.
- Opportunities for career progression within our rapidly growing company.
- A chance to be part of a young, creative, and supportive team.
Why Wave Spas?
Join a fun, energetic, and growing company where your ideas matter, your contributions are valued, and
your career can take off. Whether you're looking to build your skills in customer service or branch out into other areas of our company, Wave offers the perfect opportunity.
Ready to dive into your next adventure?
Apply today, recruitment@waveglobal.com and tell us why you’d be the perfect fit for the Wave Family
Why Wave
WE CARE
At Wave, we are committed to providing a diverse, inclusive environment that promotes equality. We have created an inclusive environment where we take extra care to accommodate and support our dedicated staff members. We value respect and work on applying systems for great communication.
COMMUNITY BASED
We are progressively working and supporting our local community. Wave has partnered with local charities to extend a helping hand to our local communities in need.
RESPECT
We value our staff members and actively encourage staff to take on new opportunities within the business to venture out to different careers.
Working Conditions
Our city-centre office boasts a host of departments that all work collaboratively with one another. There is a defined sense of community amongst the staff, with a great cross-over that breeds a sense of familiarity and comfort throughout the building.
Aside from our interactive social space pictured above, and our highly popular Barista-style coffee machine, it is also commonplace to see a dog or two trotting around the office looking for a comfortable lap to nap on or arm to nudge.
Connected to a vast network of local amenities from local cafes and restaurants and the lovely recreational green shared by local businesses at lunch hours, Wave is nestled in the beating heart of Newcastle which makes regular staff social events a rite of passage.
Retailers & Press
Our brand has been featured in top-tier outlets like the BBC, GQ Magazine, Grazia, T3 Magazine, The Independent and The Times. Proudly partnering with leading retailers such as Amazon, Homebase, Selfridges and The Range to bring a new era of relaxation straight to your doorstep.
