Troubleshooting
Inflatable Spas
In an effort to meet Wave's sustainability pledge, all of our products are 'Designed For Repair'. The user can resolve most issues with some basic troubleshooting or spare parts provided. We ask you to work with our customer services team via live chat or email for any questions you have and follow the troubleshooting guides below for common problems with inflatable spas:
PROBLEMS |
CAUSES |
SOLUTIONS |
| Bubble Jet system is not operating |
Air pump is too hot Issue with the heater unit Air Pump is in cooling mode |
Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate Wait for 10 minutes and restart Contact Customer Service if it does not reset |
| Heating system does not operate |
Water is too hot/above sensor maximum Temperature is set too low Dirty filter cartridge Improper water levels Heating element failure |
Unplug the spa and allow the water to cool Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature Clean/replace the filter cartridge Add water to the specified levels Contact Customer Service for advice |
| Filtering system does not operate OR Rattling noise when switching filter on |
Dirty filter cartridge Water level is too low Something is wrong with the heater unit |
Clean/replace the filter cartridge Contact Customer Service if it does not reset Ask a professional electrician to check whether the household electrical supply is functioning correctly |
| Spa leakage | Wave spa is torn or punctured | Use the repair patch provided |
| Spa Dripping Water from, or around Heater |
There are four places on the heater where water could leak from apart from damage to the liner. (1) Filter Inlet   |
1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten inflation Connector Cap (4) 2. If the leak is continues empty and unplug the spa. Then turn the spa upside down, on a soft surface to avoid damage |
| Water is not clean |
Insufficient filtering time Dirty filter cartridge Improper water maintenance |
Increase filtration time Clean/replace the filter cartridge Refer to the chemical manufacturer’s instructions |
| Display temperature is higher than 40°C / 104°F, after stopping heating function |
Residual water in the Wave spa will continue to be heated by residual temperature Water inlet through the filter system may be blocked |
Unplug from mains and wait. The temperature will start to reduce and return to normal Clean the inlet |
Rigid Eco Foam Spas
PROBLEMS |
CAUSES |
SOLUTIONS |
| Bubble Jet system is not operating |
Air pump is too hot Something is wrong with the heater unit Air Pump is in cooling mode |
Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate Wait for 10 minutes and restart Contact Customer Service if it does not reset |
| Heating system does not operate |
Water is too hot/above sensor maximum Temperature is set too low Dirty filter cartridge Improper water levels Heating element failure Power voltage is too low or incorrect frequency |
Unplug the spa and allow the water to cool Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature Clean/replace the filter cartridge Add water to the specified levels Contact Customer Service for advice Contact a qualified electrician |
| Filtering system does not operate OR Rattling noise when switching filter on |
Dirty filter cartridge Water level is too low Something is wrong with the heater unit Exposure to sunlight can soften spa materials |
Clean/replace the filter cartridge Top up the water Contact Customer Service if it does not reset Ensure spa is not in direct sunlight |
| Spa leakage |
Inner liner is torn or punctured Air valve cap is loose Drain plug is loose |
Use the repair patch provided Tighten the air valve Clean the plug and push tightly into drain |
| Spa Dripping Water from, or around Heater |
There are four places on the heater where water could leak from apart from damage to the liner. (1) Filter Inlet
|
1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten the inflation Connector Cap (4) 2. If the leak continues, empty and unplug the spa. Unzip the inner and outer liner. Disconnect the spa controller and fold over the heater inside the spa. |
| Heater Exchange Steps | Warranty |
There are four places where the heater connects to the liner. (1) Filter Inlet
|
1. Empty the spa of water. 2. Use the key/tool provided to unscrew the Filter Inlet (1) and Filter Outlet (2) from within the spa. 3. Unscrew and disconnect the Wired Controller (3). 4. Unzip the inner and outer liner of the spa. 5. Underneath the heater you will find the Air Bubble Blower Connector (4), this should be hand tight and easily removed. 6. Your spa heater will now be disconnected from the liner and can be taken out of the foam structure by threading the lead and RCD through the access hole.
7. Exchange the heater and thread the new lead and RCD through the access hole. 8. Reattach the Air Bubble Blower Connector (4) and the Wired Controller (3). 9. Zip the inner and outer liner of the spa back together. 10. Use the key/tool provided to screw the Filter Inlet (1) and Filter Outlet (2) from within the spa. 11. The new heater will now be connected to the liner. |
| Water is not clean |
Insufficient filtering time Dirty filter cartridge Improper water maintenance |
Increase filtration time Clean/replace the filter cartridge Refer to the chemical manufacturer’s instructions |
| Display temperature is higher than 40°C/104°F, after stopping heating function |
Residual water in the Wave spa will continue to be heated by residual temperature Water inlet through the filter system may be blocked |
Unplug from mains and wait. The temperature will start to reduce and return to normal Clean the inlet |
If no ‘click’ sound is heard, or the device fails to reset, please contact our Customer Service team.
In an effort to meet Wave's sustainability pledge, all of our products are 'Designed For Repair'. The user can resolve most issues with some basic troubleshooting or spare parts provided. We ask you to work with our customer services team via live chat or email for any questions you have and follow the troubleshooting guides below for common problems with inflatable spas:
PROBLEMS |
CAUSES |
SOLUTIONS |
| Bubble Jet system is not operating |
Air pump is too hot Issue with the heater unit Air Pump is in cooling mode |
Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate Wait for 10 minutes and restart Contact Customer Service if it does not reset |
| Heating system does not operate |
Water is too hot/above sensor maximum Temperature is set too low Dirty filter cartridge Improper water levels Heating element failure |
Unplug the spa and allow the water to cool Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature Clean/replace the filter cartridge Add water to the specified levels Contact Customer Service for advice |
| Filtering system does not operate OR Rattling noise when switching filter on |
Dirty filter cartridge Water level is too low Something is wrong with the heater unit |
Clean/replace the filter cartridge Contact Customer Service if it does not reset Ask a professional electrician to check whether the household electrical supply is functioning correctly |
| Spa leakage | Wave spa is torn or punctured | Use the repair patch provided |
| Spa Dripping Water from, or around Heater |
There are four places on the heater where water could leak from apart from damage to the liner. (1) Filter Inlet |
1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten inflation Connector Cap (4) 2. If the leak is continues empty and unplug the spa. Then turn the spa upside down, on a soft surface to avoid damage |
| Water is not clean |
Insufficient filtering time Dirty filter cartridge Improper water maintenance |
Increase filtration time Clean/replace the filter cartridge Refer to the chemical manufacturer’s instructions |
| Display temperature is higher than 40°C / 104°F, after stopping heating function |
Residual water in the Wave spa will continue to be heated by residual temperature Water inlet through the filter system may be blocked |
Unplug from mains and wait. The temperature will start to reduce and return to normal Clean the inlet |
PROBLEMS |
CAUSES |
SOLUTIONS |
| Bubble Jet system is not operating |
Air pump is too hot Something is wrong with the heater unit Air Pump is in cooling mode |
Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate Wait for 10 minutes and restart Contact Customer Service if it does not reset |
| Heating system does not operate |
Water is too hot/above sensor maximum Temperature is set too low Dirty filter cartridge Improper water levels Heating element failure Power voltage is too low or incorrect frequency |
Unplug the spa and allow the water to cool Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature Clean/replace the filter cartridge Add water to the specified levels Contact Customer Service for advice Contact a qualified electrician |
| Filtering system does not operate OR Rattling noise when switching filter on |
Dirty filter cartridge Water level is too low Something is wrong with the heater unit Exposure to sunlight can soften spa materials |
Clean/replace the filter cartridge Top up the water Contact Customer Service if it does not reset Ensure spa is not in direct sunlight |
| Spa leakage |
Inner liner is torn or punctured Air valve cap is loose Drain plug is loose |
Use the repair patch provided Tighten the air valve Clean the plug and push tightly into drain |
| Spa Dripping Water from, or around Heater |
There are four places on the heater where water could leak from apart from damage to the liner. (1) Filter Inlet
|
1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten the inflation Connector Cap (4) 2. If the leak continues, empty and unplug the spa. Unzip the inner and outer liner. Disconnect the spa controller and fold over the heater inside the spa. |
| Heater Exchange Steps | Warranty |
There are four places where the heater connects to the liner. (1) Filter Inlet
|
1. Empty the spa of water. 2. Use the key/tool provided to unscrew the Filter Inlet (1) and Filter Outlet (2) from within the spa. 3. Unscrew and disconnect the Wired Controller (3). 4. Unzip the inner and outer liner of the spa. 5. Underneath the heater you will find the Air Bubble Blower Connector (4), this should be hand tight and easily removed. 6. Your spa heater will now be disconnected from the liner and can be taken out of the foam structure by threading the lead and RCD through the access hole.
7. Exchange the heater and thread the new lead and RCD through the access hole. 8. Reattach the Air Bubble Blower Connector (4) and the Wired Controller (3). 9. Zip the inner and outer liner of the spa back together. 10. Use the key/tool provided to screw the Filter Inlet (1) and Filter Outlet (2) from within the spa. 11. The new heater will now be connected to the liner. |
| Water is not clean |
Insufficient filtering time Dirty filter cartridge Improper water maintenance |
Increase filtration time Clean/replace the filter cartridge Refer to the chemical manufacturer’s instructions |
| Display temperature is higher than 40°C/104°F, after stopping heating function |
Residual water in the Wave spa will continue to be heated by residual temperature Water inlet through the filter system may be blocked |
Unplug from mains and wait. The temperature will start to reduce and return to normal Clean the inlet |
If no ‘click’ sound is heard, or the device fails to reset, please contact our Customer Service team.
Retailers & Press
Our brand has been featured in top-tier outlets like the BBC, GQ Magazine, Grazia, T3 Magazine, The Independent and The Times. Proudly partnering with leading retailers such as Amazon, Homebase, Selfridges and The Range to bring a new era of relaxation straight to your doorstep.
