In an effort to meet Wave's sustainability pledge, all of our products are 'Designed For Repair'. The user can resolve most issues with some basic troubleshooting or spare parts provided. We ask you to work with our customer services team via live chat or email for any questions you have and follow the troubleshooting guides below for common problems with inflatable spas:

Bubble Jet system is not operating

(A) Air pump is too hot 

(B) Issue with the heater unit

(C) Air Pump is in cooling mode

(A) Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate

(B) Contact Customer Service if it does not reset

(C) The Bubble Jet system can run for 20 minutes, it will stop automatically and cool down for 10 minutes before it can restart again

Heating system does not operate

(A) Water is too hot/above sensor maximum

(B) Temperature is set too low

(C) Dirty filter cartridge

(D) Improper water levels

(E) Heating element failure

(A) Unplug the spa and allow the water to cool

(B) Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature

(C) Clean/replace the filter cartridge

(D) Add water to the specified levels

(E) Contact Customer Service for advice

Filtering system does not operate OR Rattling noise when switching filter on

(A) Dirty filter cartridge

(B) Water level is too low

(C) Something is wrong with the heater unit

(A) Clean/replace the filter cartridge

(B) Contact Customer Service if it does not reset

(C) Ask a professional electrician to check whether the household electrical supply is functioning correctly

Spa leakage Wave spa is torn or punctured Follow these steps to locate the source of the puncture.
1. Drain the water in your Spa and then fully inflate it.
2. You should hear hissing sounds from the source of the leak, and these can guide you to the location of the puncture.
3. If no sound can be heard however, please wipe or spray the Spa with soapy water. This will create large air bubbles at the source of the leak.
4. If you are still unable to locate the puncture, please repeat the steps but in the inside of the Spa itself, as well as around the base and along the seams.
- If you have one of our integrated heater Spas, the liner’s warranty is 1 year, and 6 months for our other models. Once you have located the source of the leak, and your Spa is in warranty, please send us a clear photo or video of the puncture and we can then proceed with resolving the issue for you. If your Spa is out of warranty, please use the repair patch provided to repair the puncture.
Spa Dripping Water from, or around Heater

There are four places on the heater where water could leak from apart from damage to the liner.

(1) Filter Inlet
(2) Filter Outlet
(3) Air Bubble Blower Connector
(4) The Inflation Connector Cap

1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten inflation Connector Cap (4)

2. If the leak is  continues empty and unplug the spa. Then turn the spa upside down, on a soft surface to avoid damage

3. Tighten/ ensure the jubilee clip (3) is tight, using a flat-head screwdriver

Please re-fill your spa and check for any water leaks

In the event that your spa continues leaking Contact Customer Service for advice

Water is not clean

(A) Insufficient filtering time

(B) Dirty filter cartridge

(C) Improper water maintenance

(A) Increase filtration time

(B) Clean/replace the filter cartridge

(C) Refer to the chemical manufacturer’s instructions

Display temperature is higher than 40°C / 104°F, after stopping heating function

(A) Residual water in the Wave spa will continue to be heated by residual temperature

(B) Water inlet through the filter system may be blocked

(A) Unplug from mains and wait. The temperature will start to reduce and return to normal

(B) Clean the inlet