We've tried to answer the most common questions about our products
If you still don't find the answer you're looking for, get in touch!

General

What's the difference between foam spas and inflatable?

The foam hot tubs, such as the Como, Garda, and Tahoe models, are not inflatable. They are part of Wave's range of rigid eco foam spas, which feature an integrated heater and are designed to be more thermally efficient. If you are looking for inflatable options, Wave also offers inflatable hot tubs like the Pacific, Aegean, and Atlantic models

You can also check out our comparison guide

Are Wave Spas easy to set up?

The Eco Foam hot tubs can be put together by anyone without tools in about 30 minutes. Tool Free.

What is an integrated system?

Our spa heaters are integrated within the spa liner for a super slick design, space saving convenience and quieter running noise

How long will it take to get my order?

Free next-day tracked delivery for all foam and inflatable spas via DPD, with an option for Saturday delivery available for an extra £9.99.
Upon dispatch, DPD will provide you with a one-hour tracking window.

For accessories and chemicals, a £4.99 delivery fee applies to orders under £50, whereas orders over £50 enjoy free shipping through Royal Mail.

To track your order and receive regular SMS updates, create your personal DPD account here.

Offshore Hot tubs & Accessories Orders £13.99, (Excluded from Free Shipping Offer) | All Highlands and Islands Addresses | DPD 2 Working Day Offshore Shipping Service

What does my hot tub arrive with?

Your hot tub arrives with a heater unit, cover, filter, filter housing, inflation hose and ground sheet, which is everything you need to set up your new hot tub.

How much does it cost to run a foam spa?

The average cost of powering all of our heater units is £0.23 per hour.

Our Rigid Foam Hot Tubs take approximately 27 hours to get to maximum temperature of 40°C - meaning that the total cost to reach maximum temperature is £6.21 - approximately £3.00 less than the inflatable counterparts.

Our Inflatable Hot Tubs take approximately 40 hours to get to maximum temperature of 40°C - meaning that the total cost to reach maximum temperature is £9.20

The average cost of bubble function is £0.35 per hour. However, the bubble function cannot be run simultaneously with the heater function, therefore we recommend sporadic use in order to retain optimal water temperature.

The cost of maintaining heat is approximately the same as the cost to heat up (£0.23 per hour), but this does differ depending on the ambient temperature. Where you are located will impact water temperature, if you frequently experience low temperatures, we would recommend insulating your tub sufficiently with our Inflatable Hot Tub Covers and Bubble Mat Liners.

*Please note, these calculation are based around the average UK cost of cents per kWh. These prices will vary depending on your electricity provider. Please check for an updated price with your electrical supply company if you need to calculate more detailed usage costs.

Can I use my spa all year round?

Yes! As Wave foam hot tubs are insulated and reinforced with a protective rattan/leather finish, you can definitely use your spa all year round. Our tubs can sit comfortably outdoors in most weather conditions. However, to ensure the protection of your heater unit, we recommend moving your hot tub indoors when temperatures drop lower than 4°C (40°F) - or ensuring your heater unit is protected from the elements.

Does the spa come with a cover?

Yes, the inflatable cover includes a 6mm foam core and internal foil lining to ensure maximum thermal efficiency for your hot tub all year round.

What filters do I need?

All Wave spas with integrated heaters, including rigid eco foam models from 2020 onwards and inflatable spas from 2022, use screw-on/threaded filters. Spas from earlier years with external heaters will require cartridge/non-threaded filters.

Shop all filters

What is a dual inlet system?

A dual inlet filter system in a hot tub means there are two separate points where water enters the filtration system, rather than just one. This design offers several benefits:

  • Improved water circulation: Water is pulled from multiple areas in the tub, reducing "dead zones" where debris might settle.
  • Faster filtration: With two inlets feeding the filter, more water passes through the system in less time.
  • More even water flow: Helps maintain consistent water quality and temperature throughout the tub.
  • Better debris removal: Captures floating contaminants more efficiently, keeping water cleaner for longer.
I'm having issues with my spa

Please see our troubleshooting guides:

Foam Spa Troubleshooting
Inflatable Spa Troubleshooting

Or get in contact with our team

Orders

What payment options do you offer?

We provide a selection of payment options including: Card payment (including Apple Pay, Google Pay and Shop Pay), PayPal, Klarna, DivideBuy and Super.

What does pre order mean?

This item is currently out of stock, but it is still available to order. As soon as your spa is ready it will be shipped out to you. More information on when your chosen spa will arrive is provided in your basket before checkout.

What are your shipping costs?

We offer free shipping on orders over £100

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Where are your products from?

Wave products are designed in Newcastle in the North East of England and are shipped from our UK warehouse

EcoFoam Spas

The spa is leaking when first installed

Causes
The dual inlet pipe isn't tight enough

Solution
See Diagram

Bubble jet system isn't working

Causes
(A) Air pump is too hot
(B) Something is wrong with the heater unit
(C) Air Pump is in cooling mode

Solutions
(A) Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate
(B) Contact Customer Support if it does not reset
(C) The Bubble Jet system can run for 20 minutes, it will stop automatically and cool down for 10 minutes before it can restart again

Heating system isn't working

Causes
(A) Water is too hot/above sensor maximum
(B) Temperature is set too low
(C) Dirty filter cartridge
(D) Improper water levels
(E) Heating element failure
(F) Power voltage is too low or incorrect frequency

Solutions
(A) Unplug the spa and allow the water to cool
(B) Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature
(C) Replace the filter cartridge
(D) Add water to the specified levels
(E) Contact Customer Support for advice
(F) Contact a qualified electrician

Filtering system doesn't work OR makes a rattling sound

Causes
(A) Dirty filter cartridge
(B) Water level is too low
(C) Something is wrong with the heater unit
(D) Exposure to sunlight can soften spa materials

Solutions
(A) Replace the filter cartridge
(B) Top up the water
(C) Contact Customer Support if it does not reset
(D) Ensure spa is not in direct sunlight

Spa leakage

Causes
(A) Inner liner is torn or punctured
(B) Air valve cap is loose
(C) Drain plug is loose

Solutions
Follow these steps to locate the source of the puncture.
1. Drain the water in your Spa and then fully inflate it.
2. You should hear hissing sounds from the source of the leak, and these can guide you to the location of the puncture.
3. If no sound can be heard however, please wipe or spray the Spa with soapy water. This will create large air bubbles at the source of the leak.
4. If you are still unable to locate the puncture, please repeat the steps but in the inside of the Spa itself, as well as around the base and along the seams.
- If you have one of our integrated heater Spas, the liner’s warranty is 1 year, and 6 months for our other models. Once you have located the source of the leak, and your Spa is in warranty, please send us a clear photo or video of the puncture and we can then proceed with resolving the issue for you. If your Spa is out of warranty, please use the repair patch provided to repair the puncture.(B) Tighten the air valve
(C) Clean the plug and push tightly into drain

Water dripping from or around the heater

There are four places on the heater where water could leak from apart from damage to the liner.
(1) Filter Inlet
(2) Filter Outlet
(3) Air Bubble Blower Connector
(4) The Inflation Connector Cap

1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten the inflation Connector Cap (4)

2. If the leak continues, empty and unplug the spa. Unzip the inner and outer liner. Disconnect the spa controller and fold over the heater inside the spa.

3. Tighten/ensure the blower connector clip (3) is as tight as possible. Do not use a pipe wrench to over tighten.
Please re-fill your spa and check for any water leaks.


In the event that your spa continues leaking contact Customer Support for advice

Heater exchange or warranty

There are four places where the heater connects to the liner.
(1) Filter Inlet
(2) Filter Outlet
(3) Wired Controller
(4) Air Bubble Blower Connector

1. Empty the spa of water.
2. Use the key/tool provided to unscrew the Filter Inlet (1) and Filter Outlet (2) from within the spa.
3. Unscrew and disconnect the Wired Controller (3).
4. Unzip the inner and outer liner of the spa.
5. Underneath the heater you will find the Air Bubble Blower Connector (4), this should be hand tight and easily removed.
6. Your spa heater will now be disconnected from the liner and can be taken out of the foam structure by threading the lead and RCD through the access hole.
7. Exchange the heater and thread the new lead and RCD through the access hole.
8. Reattach the Air Bubble Blower Connector (4) and the Wired Controller (3).
9. Zip the inner and outer liner of the spa back together.
10. Use the key/tool provided to screw the Filter Inlet (1) and Filter Outlet (2) from within the spa.
11. The new heater will now be connected to the liner. 

Water is not clean

Causes
(A) Insufficient filtering time
(B) Dirty filter cartridge
(C) Improper water maintenance

Solutions
(A) Increase filtration time
(B) Replace the filter cartridge
(C) Refer to the chemical manufacturer’s instructions

Temperature is higher than 40C

Causes
(A) Residual water in the Wave spa will continue to be heated by residual temperature
(B) Water inlet through the filter system may be blocked

Solutions
(A) Unplug from mains and wait. The temperature will start to reduce and return to normal
(B) 
Clean the inlet

Manual reset

When the temperature of the heating element in the motor block exceeds 47°C, the device will stop and the manual reset button will be activated to stop over-heating. If this happens, wait 15-20 minutes before pressing the reset button. You will hear a ‘click’ sound and the device will restart.

If no ‘click’ sound is heard, or the device fails to reset, please contact our Customer Support team.

Inflatable Spas

Spa is leaking when first installed

Causes
The dual inlet pipe isn't tight enough

Solution
see Diagram

Bubble jet system isn't working

Causes
(A) Air pump is too hot
(B) Something is wrong with the heater unit
(C) Air Pump is in cooling mode

Solutions
(A) Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate
(B) Contact Customer Support if it does not reset
(C) The Bubble Jet system can run for 20 minutes, it will stop automatically and cool down for 10 minutes before it can restart again

Heating system isn't working

Causes
(A) Water is too hot/above sensor maximum
(B) Temperature is set too low
(C) Dirty filter cartridge
(D) Improper water levels
(E) Heating element failure

Solutions
(A) Unplug the spa and allow the water to cool
(B) Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature
(C) Replace the filter cartridge
(D) Add water to the specified levels
(E) Contact Customer Support for advice

Filtering system doesn't work OR makes a rattling sound

Causes
(A) Dirty filter cartridge
(B) Water level is too low
(C) Something is wrong with the heater unit

Solutions
(A) Replace the filter cartridge
(B) Top up the water
(C) Contact Customer Support if it does not reset

Spa leakage

Causes
Wave spa is torn or punctured

Solutions
Follow these steps to locate the source of the puncture.
1. Drain the water in your Spa and then fully inflate it.
2. You should hear hissing sounds from the source of the leak, and these can guide you to the location of the puncture.
3. If no sound can be heard however, please wipe or spray the Spa with soapy water. This will create large air bubbles at the source of the leak.
4. If you are still unable to locate the puncture, please repeat the steps but in the inside of the Spa itself, as well as around the base and along the seams.
- If you have one of our integrated heater Spas, the liner’s warranty is 1 year, and 6 months for our other models. Once you have located the source of the leak, and your Spa is in warranty, please send us a clear photo or video of the puncture and we can then proceed with resolving the issue for you. If your Spa is out of warranty, please use the repair patch provided to repair the puncture.

Water dripping from or around the heater

There are four places on the heater where water could leak from apart from damage to the liner.
(1) Filter Inlet
(2) Filter Outlet
(3) Air Bubble Blower Connector
(4) The Inflation Connector Cap

1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten the inflation Connector Cap (4)

2. If the leak continues, empty and unplug the spa. Unzip the inner and outer liner. Disconnect the spa controller and fold over the heater inside the spa.

3. Tighten/ ensure the jubilee clip (3) is tight, using a flat-head screwdriver

Please re-fill your spa and check for any water leaks

In the event that your spa continues leaking Contact Customer Service for advice

How do I change the heater?

There are four places where the heater connects to the liner.
(1) Filter Inlet
(2) Filter Outlet
(3) Wired Controller
(4) Air Bubble Blower Connector

1. Empty the spa of water.
2. Use the key/tool provided to unscrew the Filter Inlet (1) and Filter Outlet (2) from within the spa.
3. Unscrew and disconnect the Wired Controller (3).
4. Unzip the inner and outer liner of the spa.
5. Underneath the heater you will find the Air Bubble Blower Connector (4), this should be hand tight and easily removed.
6. Your spa heater will now be disconnected from the liner and can be taken out of the foam structure by threading the lead and RCD through the access hole.
7. Exchange the heater and thread the new lead and RCD through the access hole.
8. Reattach the Air Bubble Blower Connector (4) and the Wired Controller (3).
9. Zip the inner and outer liner of the spa back together.
10. Use the key/tool provided to screw the Filter Inlet (1) and Filter Outlet (2) from within the spa.
11. The new heater will now be connected to the liner. 

Water isn't clean

Causes
(A) Insufficient filtering time
(B) Dirty filter cartridge
(C) Improper water maintenance

Solutions
(A) Increase filtration time
(B) Replace the filter cartridge
(C) Refer to the chemical manufacturer’s instructions

Temperature is hotter than 40C

Causes
(A) Residual water in the Wave spa will continue to be heated by residual temperature
(B) Water inlet through the filter system may be blocked

Solutions
(A) Unplug from mains and wait. The temperature will start to reduce and return to normal
(B) 
Clean the inlet

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