Delivery and Returns
Orders over £100 - Free Shipping within four business days
Orders under £100 - £4.95
Orders over £100 - DPD UK Mainland Next Working Day Delivery £4.95 or DPD UK Mainland Saturday Delivery £6.95
Accessory, Chemicals & Filter Orders - EVRi 1-3 Working Day Standard Shipping Service
To track your order and receive regular SMS updates, create your personal DPD account here.
Hot tubs & Accessories Orders - Shipping £13.99, (Excluded from Free Shipping Offer) | All Highlands and Islands Addresses | DPD 2 Working Day Offshore Shipping Service
CHANGE OF MIND
Want to return you Wave order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected.
Wave Customer Services can only accept the return of unwanted items in within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process.
We do not cover return courier costs of unwanted items.
Please always double check the product description in detail before you place your order.
If you have received a faulty item, you are eligible for a full refund within 30 days of receipt of the item. Please contact firstname.lastname@example.org to be advised on the return for refund process.
If you bring our attention to a fault outside the 30 day period you are eligible for a replacement - the warranty period for our hot tubs are as follows:
- 1 year for the heater unit/pump
- 6 months for the spa liner
Please contact email@example.com in order to be advised through this process.
In the unlikely event that your order or items within it are damaged, you may return the item(s) to us for a full refund. You must notify firstname.lastname@example.org within 30 working days of receipt.
Please note, as stated in distance selling regulations, we cannot accept returns of Spas or Spa Accessories if you have opened the seal (with the exception of items that are faulty on arrival).