*Please note that our Free UK Mainland Next Working Day and Saturday Shipping offer is only applicable on Hot Tubs. Free 1-3 Working Day shipping applies to all Chemical, Filter & Accessory orders*

UK MAINLAND

  • Free Shipping (Offer Excludes all Acrylic Hard Shell Tubs) 

Saturday Hot Tub Delivery:

  • Free Shipping (Offer Excludes all Acrylic Hard Shell Tubs. All Filters, Chemicals and Accessories are excluded from Saturday Delivery) 

Hot Tub Delivery:

  • Next Working Day Delivery Service via DPD - Order by 1pm Monday - Friday to qualify (when in stock)
  • Please note that any Chemicals, Filters or Accessories purchased with a Hot Tub will be shipped separately via EVRi 1-3 Working Day Delivery Service
  • Acrylic Hot Tub Delivery is based on location and will be calculated at the checkout. Estimated delivery is between 10 & 14 Working Days. Customer Care will provide confirmation of delivery date over the phone.  

Chemical, Filter and Accessory Delivery:

  • 1-3 Working Day Delivery Service via EVRi

HIGHLANDS, ISLANDS & NI

  • £13.99 Shipping (Excluded from Free Shipping Offer)
  • DPD Offshore 2 Working Day Delivery Service for all Highlands, Islands and NI addresses (when in stock)

To track your order and receive regular SMS updates, create your personal DPD account here.

RETURNS POLICY

We're happy to accept returns should the item not suit or is faulty in anyway. Please note that all exchanges and replacements are subject to stock availability.

CHANGE OF MIND

Want to return you Wave order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected. 

Wave Customer Services can only accept the return of unwanted items in within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process. 

We do not cover return courier costs of unwanted items. 

Please always double check the product description in detail before you place your order.

FAULTY

If you have received a faulty item, you are eligible for a full refund within 30 days of receipt of the item. Please contact waveCS@wavedirect.co.uk to be advised on the return for refund process.

If you bring our attention to a fault outside the 30 day period you are eligible for a replacement - the warranty period for our hot tubs are as follows:

  • 1 year for the heater unit/pump
  • 6 months for the spa liner

Please contact waveCS@wavedirect.co.uk in order to be advised through this process.

DAMAGE

In the unlikely event that your order or items within it are damaged, you may return the item(s) to us for a full refund. You must notify waveCS@wavespas.com within 30 working days of receipt.

Please note, as stated in distance selling regulations, we cannot accept returns of Spas or Spa Accessories if you have opened the seal (with the exception of items that are faulty on arrival).