UK MAINLAND

Orders up to £199.99:
  • £4.99 Postage
  • 1-3 Working Day Delivery Service via EvRi
Orders Over £200:
  • £9.99 Postage

Saturday Delivery*

  • £14.99 Postage
Hot Tub Delivery:
  • Next Working Day Delivery Service via DPD - Order by 1pm Mon - Fri to qualify (when in stock)
Chemicals, Filters, Accessories:
  • Please note that any Chemicals, Filters or Accessories that are purchased with a Hot Tub will be shipped separately on a 1-2 Working Day Delivery Service via EvRI

HIGHLANDS & ISLANDS
  • DPD Offshore 2 Working Day Delivery Service for all Highlands and Islands addresses - £13.99 Postage (when in stock)
    To track your order and receive regular SMS updates, create your personal DPD account here.

    RETURNS POLICY

    We're happy to accept returns should the item not suit or is faulty in anyway.
    The unused item (unless damaged or faulty) must be returned to Wave in a re-sell able condition with all the original packaging intact within 14 working days of receiving your item. Please contact our customer care team within 7 days of receiving your order to be guided through the returns process - enquiries@wavedirect.co.uk

    If you have received a faulty item, you are eligible for a full refund with 30 days of receipt of the item. Please contact warrantyclaims@wavedirect.co.uk to be advised on the return for refund process. If you need to report a fault outside the 30 day period you are eligible for a replacement - the warranty periods for our hot tubs are as follows:

    • 1 year for the heater unit/pump
    • 6 months for the spa liner itself
    Please contact warrantyclaims@wavedirect.co.uk in order to be advised through this process.

    In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund. You must notify us within 14 working days of receipt.

    Please note, as stated in distance selling regulations, we cannot accept returns of Spas or SPA Accessories if you have opened the seal, with the exception of items that are faulty on arrival.