Instruction Manual California - View Here 

Video Setup - Atlantic / Atlantic Plus / Pacific

Video Setup - Rome / California 

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FAQ's 

How is the Wave Spa assembled?

To make sure you understand how all the controls work, we suggest you read the instructions that we hope you agree are very clear and easy to follow. This will give you advice on the exact procedure for assembling your Wave Spa. We estimate that it will take just a few minutes for the first assembly, so you should be able to assemble ready for inflation in less than a minute for all other occasions!

Once the Wave Spa is properly positioned on a flat surface, strong enough to take the weight of the filled spa and clear of stones and sharp objects, it can be inflated and ready to fill with water in about 5 minutes as the motor and heater system are both already built in and connected.

How do you control the Wave Spa temperature?

Follow the five easy steps below (for image references, click each step):

Step 1: Ensure the temperature in the control panel is displayed.

 Step 2: Press the 'TEMPERATURE' button that will cause continuous flashing of the numbers in the control panel.

Step 3: To select the desired water temperature, press the arrows 'TEMP UP' or 'TEMP DOWN'.

Step 4: Once the desired temperature is displayed in the control panel, press the button 'TEMPERATURE' again to stop the flashing of the indicator. The temperature is set and locked now.

Step 5: Press the 'HEATER' button to start the heating system – a red LED light will appear on both the buttons of the heater and filter. The filter system will automatically start circulating the water. Finally, fit your Wave Spa with the top cover and leave the heater to reach the desired temperature.

Important to note:

– The heater and filter will stop when the temperature is reached, but the heater light will stay on.

– When the water temperature drops below the set temperature by 2°C, the heater restarts automatically until it reaches the pre-set temperature.

How long will it take for my Wave Spa to deflate?

Once the deflation valve has been removed completely, if you allow the spa to deflate naturally then it may take 30 minutes to lose all of its air and be ready for repacking and storage. For faster storage, we suggest removing the deflation valve once the spa has been emptied and completely dried, and then folding each side of the spa in and pressing down to push air out of the valve. Repeat this process by folding the back over the sides, squeezing out further air again. Remember to screw in the inflation valve before it is stored to make sure it doesn't get lost.

When in use, what is the highest water temperature?

The Wave Spa can heat water to 42°C, but a hot tub's typical operating temperature ranges from 34-38°C.

What if the water's temperature does not rise?

If your filter is dirty, it may not allow water to be drawn into the internal heater where it is heated and pumped back into the spa. Where filters are severely blocked, when the heater and filter lights are on, you may hear a loud noise from the control system. Please remove the existing filter and change it to a new one to see if this solves the problem. Please make sure you give enough time to see the temperature of the water rise.

How does the filter fit?

It's really easy to fit the filter, just screw the filter connector in line with the control module just above the hot tub floor.

Can the control panel be used without water?

There are only two times when you should use the control panel when there is no water inside the hot tub: the first is to inflate it and the second is to dry the tube at the base where the bubbles are generated (when empty just switch 'bubbling' on for 1 minute before towel drying and storing).

Can the Wave Spa be used indoors and outdoors?

Yes, it can be used indoors as well as outdoors, but great care should be taken when using the product indoors in the event of accidents and the potential for damage to carpet and furniture etc. Wave Spa would not be liable for any loss or damage caused by using the product indoors.

Can you use the Wave Spa on any surface?

No, the positioning of your hot tub should be considered. A Wave Spa must be located on a flat, completely clear surface of stones and sharp objects, not on uneven surfaces or any surface that has the potential to burst the base of vinyl. While the Wave Spa is built from very high quality materials, it can be penetrated by sharp objects causing it to lose air, or worse if it is filled with water, the spa will collapse and all water will be released. Please ensure that the supporting structure can support the total weight of the filled spa wherever placed. While the Wave Spa appears to be relatively light when inflated, it quickly becomes extremely heavy when filled with water. A 4-person Wave Spa weighs more than 800kg and the 6-person weighs more than 1 tonne.

Can the Wave Spa be used in all-weather types?

The Wave Spa can be used in all weather conditions, but it is recommended that you do not use it during extreme weather such as high winds or low temperatures as this may damage your hot tub.

Can the Wave Spa be left in the rain?

Yes, it can, but we recommend that the control module and spa water are always covered when not in use.

Is the plug ok to be left outdoors if it begins to rain?

Only a power outlet designed for outdoor use should be plugged into your Wave Spa. Do not use any form of electrical extension leadas it may not be rated.

How often do you need to change the filter?

The filter should be changed regularly to ensure clear water, but this depends on how often the spa is used and how dirty the water has become. The duration of your Wave Spa filter is dictated by the time your heat/filter functions are applied. We recommend that you change your Wave Spa filter every 168 hours (7 days) of use. The filter should be changed every 2 weeks for weekend usage only (Fri – Sun). You may clean your filter under the cold water tap from time to time, but we do not recommend constant rotation and filter cleaning with hoses or jet washing due to water degradation and possible damage to the paper folds inside the filter. The most important elements regarding the ongoing maintenance of your Wave Spa are your filter and chemical use. Both filters and chemicals can be purchased here.

How do I know if the filter is not working properly?

Putting your hand in front of the filter is a simple check. When your Wave Spa is heating, you should feel good suction. Please turn off your Wave Spa if you do not feel any suction, either by pressing the yellow button on the RCD plug or at the mains. Press the GREEN button on the RCD plug to reset the system once you have installed a NEW filter. Then refer to the manual to go through the process of temperature setting. In your Wave Spa, the integrated heating system pumps water into the heating elements through the filter, once the filter starts to degrade, the motor will have to work harder to pump the water around the system becoming slightly noisier. Another sign that your filter needs to be changed is the temperature fluctuating up or down on your Wave Spa panel.

How many people can my Wave Spa accommodate?

The number of users for each product is clearly specified. Wave Spa currently produces two sizes, a four-person hot tub and a six-person hot tub.

Can the Wave Spa accommodate children?

For reasons of health and safety, we do not recommend using our hot tubs for any child under the age of 8. If the hot tub is used by a child over the age of 8, we recommend setting the temperature no higher than 37°C. No child should be left unattended in the hot tub at any time, and should the cover be fitted and locked when not in use, this will not only help retain the heat in the water, but will also ensure that no unattended child can access the hot tub.

Can I use the Wave Spa if pregnant?

During pregnancy, we do not recommend using the Wave Spa. Please seek further advice from your GP.

How long does filling the hot tub take?

It usually takes about 60 minutes to fill the 4-person hot tub at standard household water pressure and 75 minutes to fill the 6-person hot tub.

How do you empty the Wave Spa and how long does it take?

1. Remove the plug from the electrical mains.

2. Make sure the Wave Spa floor drainage plug is in place.

3. Open the water outlet at the Wave Spa's outer wall.

4. Pull out the plastic plug in the Wave Spa floor from the outlet, the water will then flow out.

5. If there is no water in the Wave Spa, to drain the water in the air pipeline, you must put on the bubble function for 30 seconds.

6. Remove the inflation hose when drainage is complete and replace the drainage cap.

What if I puncture my Wave Spa?

All Wave Spa Inflatable Hot Tubs come with waterproof PVC repair patches.

How to apply a patch for repair:

First of all, we recommend that you do this while the spa is inflated. If the puncture is quite large, you should keep the pump on while making the repair before applying the patch to prevent it from deflating. Before applying the repair patch, make sure that the surface to be repaired is clean and dry. We recommend using (not supplied) Loctite super glue. Apply the glue directly to the repair patch and adhere carefully, leaving it to be set for at least 30 minutes before water is refilled.

How to find a puncture on my Wave Spa:

To help locate punctures, we recommend using water-diluted washing up liquid, by wetting the surface of the spa liner, some visible bubbles should be produced by the escaping air.

Is there anything you need to keep your Wave Spa maintained?

The most important elements regarding the ongoing maintenance of your Wave Spa are your filter and chemical use. Both filters and chemicals can be purchased online.

Can the hot tub be used by pets?

No. To avoid drowning inside the pool water and also to protect the walls and floor of the hot tub, dogs, cats and other household pets should be kept away from the hot tub. It is also necessary to protect the RCD plug and cable to avoid the increased potential for punctures and other spa damage.

Can the heater and bubbles be used simultaneously?

No our heater and bubble pump work independently.

What if the motor or heater stops working?

Please contact Wave Spa customer service on +44 (0)1628 200643 or visit - http://spaservicecenter.eu if the motor or heater stops working. From the date of purchase, the pump heater is guaranteed for 12 months. Please note that the warranty cannot be transferred, i.e. if you are not the original Wave Spa purchaser, you have not registered your warranty with Wave Spa after purchase and cannot provide proof of purchase, then our warranty cannot be transferred to others.

What happens if I lose the keys for the cover?

Spare keys can be purchased from the Spare Parts section on the website.

Is the cover water-resistant?

The cover is water-resistant, but not waterproof, so it will withstand a small amount of water being kept on the cover, but over a period of time it will eventually flow through, especially at the seams. Please clear this off with a soft brush if standing water is visible.

How do you attach the cover?

Simply place the cover above the spa, align the buckles and start connecting around the hot tub in rotation. After you have connected all of the buckles, tighten each one and lock with the keys provided.

How do I pack my Wave Spa and store it?

If you haven't kept the box your Wave Spa came in then a plastic container and lid will keep your Wave Spa safe until you're ready to use it again. The container must be at least 700mm x 500mm x 700mm. Before packing it away, please make sure your Wave Spa is completely dry, paying special attention to the plastic skirt at the base of your hot tub with the water bubble holes in. Please ensure that you store in a dry environment. Storing your Wave Spa under humid conditions could result in mould forming on the shell of the hot tub and potentially damaging your electrics and motor that could adversely affect your warranty.

Is there a cut-off switch for Wave Spa?

With the yellow coloured 'Test/Off' button on the plug, the Wave Spa can be stopped at any time. Press the green coloured 'Reset/On' button to restart the spa.

Can you leave the spa unattended while it's heating up?

Yes, you can leave it unattended, the heater will switch off automatically when it reaches the set temperature. If you leave it on then you have to make sure that it is connected to an electrical outdoor socket designed specifically to protect it from water. If connected to an extension lead, or a chance of rain then do not leave it unattended.

Will the heater cut off at a certain temperature?

Yes, once the set temperature is reached, the heater will cut off.

Can you use an extension lead with the Wave Spa?

We would not recommend using an extension lead.

Is it normal that the bubbles have stopped?

Yes, the spa has been designed to operate for 30 minutes and then for 10 minutes it will stop. Press 'Bubbles' again after this time to restart. This is designed to protect the pump from overwork and extend your Wave Spa's life.

How much does running a Wave Spa cost?

The heater is 1800 Watts or 1.8KW. If the temperature of your starting water is 20°C and you want to heat it to 30°C, it would take between 8.5 and 11.3 hours to reach that temperature if the rise is between 1.5-2.0°C per hour. If your electrical rate is 14.5 pence per hour, multiply the KW value by the pence per hour and multiply it by the total hours, so:

14.5 x 1.8 = 0.26 x 8.5hrs = £2.22 for water heating; or 14.5 x 1.8 = 0.26 x 11.3hrs = £2.94 for water heating.

If we take an average, we would estimate that heating up the water in the hot tub will cost about £2.58.

The motor is 600 Watts or 0.6KW to operate the bubbles. If you use for 1 hour, the cost is:

14.5 x 0.6 = 0.09 x 1 = £0.09 per hour

To operate the hot tub with heat on and bubbles for 1 hour:

14.5 x 2.4 = 0.35 x 1 = £0.35 per hour

The pence per KWH will change often, so please check for an updated price with your electrical supply company if you need to calculate more detailed usage costs.

Is there anything I can get to protect my Wave Spa?

Each Wave Spa comes with a ground sheet of PVC that can be used to cover the floor before putting your empty hot tub on the ground, as well as a cover to protect the water inside the hot tub and to stop undesirable access.

How many filters do I get?

To get you started, you're provided with 1 filter. The most important elements regarding the ongoing maintenance of your Wave Spa are your filter and chemical use. Both filters and chemicals can be purchased here.

 Where can I purchase my Wave Spa accessories from?

You can buy a full range of accessories directly from here.

How many bubble jets are there in a Wave Spa?

Please check the product details on each spa.

What do the letters 'FC or FIL' mean that appear in the control panel?

Press the 'Filter' button to use the filtration system, a red light will appear and the pump will begin to work. To stop the pump, press the 'Filter' button again, the red light will go out. The letters 'FC or FIL' (Filter Change) will appear on the display screen accompanied by a warning tone when the filtration system has worked for approximately 168 hours. On the 'Filter' button, the red light will still be lit, but the pump will not be operational. The heating system will not work and the red light will be on the 'Heater' button. You need to press the 'Filter' button again to ensure that the filtration system is actually off. The display screen's letters 'FC' will disappear along with the warning tone. The actual water temperature will be displayed and the normal working status of all functions will be returned. A reminder that you should consider replacing the filter is 'FC' and the warning tone.

Terms and Conditions

ORDERS

All items displayed on www.wavespas.co.uk are available for worldwide purchase.

All orders are subject to availability and confirmation of order price.

All orders are subject to a standard pre-authorisation check on your payment card to ensure there are sufficient funds available to cover the transaction.

All orders are subject to standard payment card security checks to ensure customer protection is upheld. It is at the companies’ discretion whether an order has passed these security checks and you will be notified of any delays in dispatch.

All orders can be dispatched to a different shipping address if requested, however, it is at the company’s discretion whether this request is upheld.

If you wish to cancel your order, please email customerfeedback@wavedirect.co.uk or contact us here by 2 pm (GMT). Your order will be refunded in full including any postage costs applied.

All orders placed before 17:00 will be dispatched the same day (Monday – Sunday) once accepted. We aim to dispatch all other orders the next working day.

All payments made by Credit/Debit card are taken by Klarna, a secure online payment site that fully protects all credit card details given. We only have access to the payment amount as confirmed by yourself.

Payment can be made directly via our website via the following methods - VISA Debit, Visa Credit, Visa Electron, MasterCard, PayPal.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later in 3
Pay Later

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your data is handled under applicable data protection law and the information in Klarna's privacy statement.

All orders require a signature upon delivery; therefore, orders cannot be left without a signature. If you reside in a student address where access is limited for delivery companies, please consider this when placing your order.

The item(s) dispatched are our responsibility until they are signed for upon delivery. If you authorise for a different signatory or shipping address, you then accept that evidence of proof of delivery and the responsibility of that item is transferred to yourself.

If nobody is available to sign for your order, a calling card will be left, and the order returned to the local depot.

As orders require a signature upon receipt, it is recommended P.O. Box addresses are NOT used as Shipping Addresses. If a P.O. Box address is used, this is at the risk of the customer, and Wave Direct cannot be held responsible for any lost/damaged orders.

All clothing items will be presented in any applicable packaging and wrapped in appropriate packaging.

All accessory items will come with any presentation boxes/cases/bags as suitable for the product.

Gift Wrapping is available at your request, however, this may not be possible during busier times.

Fragrances once removed from their sealed plastic wrap are non-returnable.

All earrings are non-returnable due to hygiene reasons.

All underwear and swimwear items are non-returnable due to hygiene reasons.

In the event of any pricing errors, we will notify you and give you the option to cancel the order, or proceed at the corrected full price.

RETURNS

Upon receipt of your order, we operate a ‘try on the only policy’. Item(s) must be returned in the original condition as received along with a copy of your invoice. Refunds will be processed upon receipt and inspection of the return.

Upon receipt of your order, we operate a 28-day exchange or refund on Full Price items. We offer a 14-day policy for Sale (discounted) items. Items must be returned in the original condition along with a copy of your invoice and a note with return/exchange details.

Full price items must be returned to our warehouse within 28 days of receipt.

Discounted (Sale) items must be returned to our warehouse within 14 days of receipt.

Faulty/damaged items can be returned up to 30 days from the date of purchase.

In all cases, items must be returned in their original condition. This includes all packaging that the item is received in and tags still attached. For example, all shoes must be returned in the shoe-box that they come with.

All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund is given.

The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher-priced items), and that proof of postage is kept until the return has been completed.

We aim to process all returns within 7 working days of receipt. You will be notified by email once completed.

For hygiene reasons, underwear, swimwear and earrings cannot be returned.

CUSTOMS AND IMPORTS

Any Customs and Import charges that occur will be applied once the order has reached the destination country.

The recipient must pay these charges.

Wave Spa has no control over these charges and cannot be held responsible for charges applied.

As Customs policies and import duties differ from country to country we cannot tell you what these charges would be (if applied). We would advise contacting your local Customs Office before placing your order.

CUSTOMER SERVICE

We aim to reply to all customer enquiries within 24 hours but please allow a little longer during peak times such as Christmas and Sale periods. Please note that our office hours are 09:00 - 17:30 Monday – Friday. Any enquiries received over the weekend will be answered the next working day.

Faulty items

If an item is received faulty, please inform us immediately by email, and we will endeavour to resolve this for you as soon as possible. Any postage costs on returning faulty returns will be reimbursed once we have deemed that the item is faulty.

Faulty products may need to be returned to the manufacturer for inspection. This is normally subject to a maximum 6 - 8 week result period where we will notify you of the outcome (Please note this may include an extended delay due to overseas National Holidays/Breaks).

Our Hot Tubs are for domestic use only and/or not designed for the strains or movements of the hire industry. Unless prior agreement is made between Wave Direct and a customer, the warranty will be voided if the tub/tubs are being used for commercial use.

All items must be returned along with proof of purchase.

We are unable to accept any items that may be potentially faulty after 12 months. Acceptance for inspection is not guaranteed and each return is considered on a case-by-case basis.

SALE

Further discounts are applied at the companies’ discretion.

If an item is further discounted within 7 days of placing your order, we will honour this discount and refund the difference. For this discount to apply the exact item (size, colour & style) must still be available for purchase from our website.

GENERAL

www.wavespas.co.uk and related services are made available to you under the following Terms & Conditions and any other rules as stated. Please ensure that all T&Cs are read carefully before placing your order.

We may modify our T&Cs from time to time at our discretion. Changes made after you place an order will not affect that order, unless the law requires us to.

To place an order at www.wavedirect.co.uk you do not need to register, however, you will need to supply specific details including:-

- Your full name
- Telephone number
- Email address
- Billing Address

All payment details supplied by yourself must be valid and correct and must refer to yourself in the case of the Billing Address.

By placing an order at our site you authorise Wave Direct to debit your account with the stated order value and allow permission for security checks to be made on your payment card. Wave Direct reserve the right to request further information from yourself with regards to performing further security checks on any order to confirm credit card ownership.

Wave Direct reserve the right to limit multiple quantities of items shipped to one postal address.

By clicking the 'Accept' button you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods, which, if accepted by us, will result in a binding contract.

By placing an order at Wave Direct you agree that we may use personal information provided by yourself to perform appropriate anti-fraud checks. Personal information will not be used in any other manner than to perform these standard security checks.

Wave Direct may from time to time offer the opportunity to pre-order stock not yet available in our warehouse (all pre-order stock will state estimated dispatch date). Pre-orders are subject to our standard terms and conditions as with any other order.

ORDER ACCEPTANCE

Once your order has been placed you will receive an email stating confirmation of receipt. Please note that this is not a confirmation of acceptance of the order, as the order will still be subject to standard security checks. Once your order has been fully processed and dispatched, you will receive an email stating acceptance and dispatch. If you wish to cancel your order once you have received the dispatch email, you will need to refer to our returns policy and return the goods to us once received.

PRIVACY POLICY

Wave Spa is committed to protecting the privacy of our website visitors and our customers. Customer information is not disclosed to third parties unless it is to provide a service to the customer i.e. Courier companies, Credit Card protection companies.

We may disclose customer information if we are required to by law.

Once a purchase is made from us we may occasionally contact you to update you on special promotions, new products or services. You will have the opportunity to register for these updates upon completing your order.

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WAVE DIRECT IS A TRADING NAME OF A COMPANY REGISTERED IN ENGLAND WITH NO. 10899276
VAT REGISTRATION NUMBER GB 312991502